My Crucial Conversations Notes are for my thoughts as I progress through the book… You can also check out my Crucial Conversations Review, which is about grading the book as fairly as possible.
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Crucial Conversations: Tools For Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
November 21, 2019
On the first pass, Crucial Conversations has turned out to be one of the best books I’ve read in a long time. Especially in terms of its practicality.
I’m looking forward to going back through this material to compare it to another communications book I love but have not yet reviewed, Nonviolent Communication by Marshall Rosenberg.
As I wrote on The Review:
[Crucial Conversations] is about identifying those moments when you have a conflict of opinion/emotion with another person, and developing the skill set to step up and conduct a conversation around that conflict effectively.From The Entreprising Review of Crucial Conversations
The authors go on to say that people communicate best when all parties feel safe, and all parties are contributing the most and the most accurate information to the conversation.
And then they provide solid strategies for attaining the goal of safety and the free flow of accurate information, even under stress.
The collective voice of the four authors throughout the book manage to treat the topic with logical organization while still appealing to the reader’s need for meaning through story.
While I didn’t feel sold to throughout the book, in order to get to the supplemental material (external resources) mentioned frequently in the book, you do have to take on a sales page for their courses on their website.
And worse, in order to access the supplemental material, you have to trade your information, where even the phone number field is “required.”
Oh well, I didn’t mind signing up to evaluate the value and report back.
Their supplemental material directly mentioned in the book is behind that gate, but once you get through, all the pieces are professionally formatted and presented, and they were all of high quality.
I haven’t trudged through all of the other free material (not directly related to the book) on their site, but it looks like it backs up many of the claims they made in the book without direct citation.
I don’t doubt the claims of the authors, and they’re definitely the real deal…
But if you’re going to tell me that you’re drawing conclusions based on thousands of data points, I like to at least know where to look to see that you collected it and to know how you treated it.
Still, everything they put out there in the book is verifiable on its face, so not much to complain about.
And they did score rather high on The Rubric…
So, whatcha waiting for? Go read Crucial Conversations.
Or check out The Review here.
November 15, 2019
The authors chose to start this book with a quotation I have loved for nearly twenty years now:
The single biggest problem in communication is the illusion that it has taken place.George Bernard Shaw
I don’t think it’s possible to fail to resonate with the topic of this book; which is stumbling into conflict with other people, and faced with your fight or flight response, either avoiding or fumbling through the process.
I always find that I’m comparing the current book I’m reading with the last book I read… Crucial Conversations is promising to be a much better read – although I can see how The Alter Ego Effect can supplement and complement the approach taken with Crucial Conversations.
My plan with Entreprising at the moment is to write Entreprising Guides to the books I read that score 70% or better on the Rubric. And then to write comparisons of books where sorting and contrasting the arguments can add to the value of both books.
Future pacing comparisons for Crucial Conversations, I have Nonviolent Communication by Marshall Rosenberg in mind.
At any rate, I’m looking forward to my afternoon walk for Chapter 2 (and maybe more) of Crucial Conversations.
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